25/02/2024 04:51, https://ecohouse-eg.com/privacy_eng

Privacy Policy



This  personal data privacy policy (hereinafter – privacy policy) applies to all information that can be received by the website "ECO House", located at the domain name www.ecohouse-eg.com, hereinafter referred as Site  about the User during use of the website, programs and products  of ECO House.


1.1. In this Policy the following terms are used:

1.1.1. "Site Administration" –  employees authorized for site management, acting on behalf of ECO House that organize and (or) process personal data and determine the purposes of processing personal data, the scope of the personal data to be processed, actions (operations) committed with personal data.

1.1.2. "Personal data" - any information relating directly or indirectly to an identified or identifiable natural person (personal data subject).

1.1.3. "Personal data processing" - any action (operation) or set of actions (operations) committed with use of means of automation or without use of such means with personal data including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, granting, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Confidential personal information" – obligatory for observance by the Operator or other person  gained access to personal data  to prevent  their distribution without the consent of the data subject or the presence of other legal reasons.

1.1.5. "User of the site  (hereinafter-  User)" – a person with access to the site via the Internet and using the Website.

1.1.6. "Cookies" are small pieces of data sent by a web server and stored on the user's computer that the web client or the web browser each time sends to the web server in the HTTP request when you try to open a page of the website.

1.1.7. "IP address" — a unique network address of a node in a computer network built by IP protocol.


2.1. Using of the website by User constitutes acceptance of this privacy Policy and the terms of the processing of personal data of the User.

2.2. In case of disagreement with the terms of the privacy Policy, the User must cease use of the website.

2.3. This privacy Policy applies only to the Site. The Site does not control and is not responsible for third party websites to which the User can navigate through the links available on the Site.

2.4. The administration of the site does not verify the accuracy of personal data provided by users of the website.


3.1. This privacy Policy sets out the obligations of the website Administration  on the confidentiality and ensuring the protection of privacy of personal information that the User provides on request of the Administration for registration on the website, filling forms or when ordering  goods.

3.2. Personal data permitted to be processed under this privacy Policy is provided by the User by filling the forms on the Site and include the following information:

3.2.1. Full name of the User;

3.2.2. Contact phone of the User;

3.2.3. E-mail address;

3.3. Disabling Cookies can close access to the parts of the site requesting authorization

3.4. Site collects statistics about IP addresses of visitors. This information is used to identify and solve technical problems.

3.5. Any other personal information not specified above (purchase history, used browsers and operating systems, etc.) to be a reliable storage and non-proliferation with the exception of cases stipulated in clause 5.2. and 5.3. in this privacy Policy.


4.1. Personal data of the User can be used by site Administration in order to:

4.1.1. Identification of the User registered on website for placing order and (or) concluding  the Contract of sale .

4.1.2. Provide the User access to personalized resources of the site.

4.1.3. Establish User feedback, including sending notifications, requests concerning the use of the site, provide services, process requests and applications from the User.

4.1.4. Determine the location of the User to ensure security, prevent fraud.

4.1.5. Confirmation of the accuracy and completeness of the personal data provided by the User.

4.1.6. Create an account to make purchases if the User gave its consent to create an account.

4.1.7. Notifying the User of the site of Order status.

4.1.8. Processing and receiving payments, confirmation of tax or tax credits, challenge the payment, determining  right for the credit line.

4.1.9. Provide the User with effective customer and technical support if you encounter problems associated with the use of the Site.

4.1.10. Provide the User with product updates, special offers, pricing information, newsletters and other information on behalf of the Site or on behalf of the partners of Site.

4.1.11. The implementation of promotional activities with the consent of the User.

4.1.12. Grant access to a User to sites or services of the partners with the purpose of receiving products, updates and services.


5.1. Processing of personal data of users  has no time limitation, is done by any legal means, including in information systems of personal data using means of automation or without use of such means.

5.2. The user agrees that the website Administration is entitled to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely in order to fulfill the User's order, issued on the Website, including the delivery of the Products.

5.3. The User's personal data may be transferred to authorized bodies of state power of Egypt  only on the reasons  and in the manner established by the legislation of Egypt.

5.4. In case of loss or disclosure of personal data, the Site informs the User about the loss or disclosure of personal data.

5.5. The site administration takes all necessary organizational and technical measures to protect personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, dissemination, as well as other unlawful actions of third parties.

5.6. The administration of the site together with the User shall take all necessary measures to prevent damages or other adverse consequences caused by loss or disclosure of User's personal data.


6.1. The user is obliged:

6.1.1. To provide information on personal data required for using the Site.

6.1.2. To update the information provided about personal data in the event of changes in this information.

6.2. The website administration is obliged:

6.2.1. To use the information solely for the purposes specified in clause 4 of the current privacy Policy.

6.2.2. To provide storage of confidential information in secret, not to disclose without the prior written permission of the User, and not to sell, exchange, public or disclose by any other means transmitted personal data of the User, with the exception of p. 5.2. and 5.3. of the current  Privacy Policy.

6.2.3. To take precautions to protect the confidentiality of User's personal data in the manner normally used to protect this kind of information in an existing business turnover.

6.2.4. To implement blocking of personal data relating to the User after the request  of the User or his legal representative or authorised body on protection of the rights of personal data subjects for a period of check, in case of detection of inaccurate personal data or misconduct.


7.1. In case of loss or disclosure of Confidential information site Administration is not responsible if this confidential information:

7.2.1. Became public before its loss or disclosure.

7.2.2. Was obtained from a third party prior to its receipt by site Administration.

7.2.3. Was disclosed with the consent of the User.

8. DISPUTE RESOLUTION                          

8.1. Before applying to the court for disputes arising from legal relations between the User of the website and the Administration of the site, it is obligatory to make a claim (a written proposal on the voluntary settlement of the dispute).

8.2 .The recipient of the claim within 30 calendar days from the date of receipt of the complaint, notify the Complainant about the claim result.

8.3. If not reaching agreement, the dispute will be referred to the judicial authority in accordance with the current legislation of Egypt.

8.4. To this privacy Policy and the relationship between the user and the site Administration is governed by the applicable law of  Egypt.


9.1. The user has certain rights in relation to personal information in accordance with data protection legislation.

9.1.1. The user has the right to access any personal information that we hold.

9.1.2. The user has the right to update any personal information that is out of date or incorrect.

9.1.3. The user has the right to request the deletion of any available personal information.

9.1.4. The user has the right to demand that the method of processing personal information be limited.

9.1.5. The user has the right to request the restriction of the provision of personal information to a third-party service provider.

9.1.6. The user has the right to request a copy of any personal information that we hold.

9.2. If we have requested the User's consent to the collection and use of certain types of personal information for certain actions (for example, to profile your web activity) or marketing consent, the User can withdraw his consent at any time by sending an email to info@ecohouse-eg.com .

9.3. We will consider all such requests and provide our response to the User within a reasonable period of time required by law - without undue delay and in any case within one month from the date of receipt of the request. However, under certain circumstances, certain personal data may be excluded from such requests.

9.4. If an exception applies, we will inform the User of this when responding to the request. We may ask you to provide the information necessary to verify your identity before responding to any request you may have.

9.5. We store the User's personal information no longer than is necessary for the purposes for which the personal information is used or otherwise processed.

9.6. The length of time we retain personal information depends on the purposes for which we collect and use it and / or as required by applicable law. We are required by law to store certain types of information in order to fulfill our contractual obligations with Users. We will store User's personal information on our systems for as long as it is necessary for the relevant activity, or as long as it is specified in any relevant contract that you enter into with us.


10.1. The site administration reserves the right to change this privacy Policy without User’s consent.

10.2. New privacy Policy comes into force upon its posting on the Site unless otherwise provided in the new version of the privacy Policy.

10.3. All offers or questions about this privacy Policy should be reported to the e-mail: info@ecohouse-eg.com

10.4. This privacy Policy is posted on the www.ecohouse-eg.com/privacy_eng

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E-mail: info@ecohouse-eg.com, tel.: +201212288828

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